FAQS

Here’s a list of Brand Marketplace Frequently Asked Questions 


  1. What types of food items does Brand Marketplace sell?

    • We offer a wide range of products including fresh steaks and seafood , packaged snacks, gourmet foods, meal kits, and more.

  2. How do I place an order?

    • Simply browse our website, add your desired products to the cart, and proceed to checkout. You’ll be prompted to enter your shipping details and payment information.

  1. Do you offer same-day delivery?

    • No. We don’t have same-day. We have Economy shipping under $20. This is a once a weekly scheduled pickup delivery that offers customers a 1-2 day transit for their order. It typically ships each Thursday once customer order has been processed. We also have true-blue 2 day delivery for $39 and Overnight delivery for 79.
    • What payment methods do you accept?
    • We accept major credit cards, debit cards, and other secure payment methods. All transactions are encrypted for your safety.

  2. Can I modify or cancel my order?

    • Orders can be modified or canceled before they are shipped. Please contact customer support as soon as possible if you need to make changes.

  3. Do you deliver to my area?

    • We currently deliver anywhere in the United States. . Enter your zip code at checkout to see if we deliver to your address.

  4. How do I track my order?

    • After placing your order, you will receive a tracking number via email. You can use this to track the status of your delivery on our website.

  5. What should I do if I received the wrong items?

    • We apologize for the mistake! Please contact our customer service team immediately, and we’ll resolve the issue by arranging a replacement or refund.

  6. Are your products organic or gluten-free?

    • We offer a variety of organic and gluten-free products. You can filter products by specific dietary needs on our website for convenience.

  7. What should I do if my food arrives damaged or spoiled?

    • If your food arrives damaged or spoiled, please take a photo and contact customer service immediately. We’ll either replace the item or issue a refund.
    • Refusing Delivery  BrandMart is not responsible for refused service. When a customer refuses a delivery, the customer is stating they accept responsibility and they have actively chosen not to accept the package, 

  9. Do you offer gift cards?

    • No, we don’t digital gift cards on our website.

  10. Is my personal information safe?

    • Yes, we use secure encryption to protect your personal and payment information. For more details, please review our privacy policy.

  11. How do I contact customer support?

    • You can reach our customer service team through the "Contact Us" page on our website, or by calling our customer support line.